Frequently Asked Questions
Q: Who can I talk to now?
A: Please call Katelyn Hall, 336-819-7230
Q: Where does SLH manufacture its products?
A: SLH has an extensive team of factories that we work with throughout Asia. We make sure to choose the correct facility for every project to meet your needs for quality and time.
Q: What is the SLH warranty?
A: We warrant our custom products to be free of defects and materials and workmanship under normal use and service for a period of 18 months from the date of order. Our warranties do not apply to any item which is damaged due to misuse, negligence, improper cleaning materials, beverages, humidity, alteration, abuse, accident, or abnormal use. Damage resulting from improper handling upon delivery to the jobsite or to weather or extreme atmospheric conditions is not covered by this warranty.
Our furniture is crafted primarily of selected hardwood products. Synthetic materials may be substituted for specific applications. Like all natural materials, wood and wood veneers have unique and distinctive characteristics. As a result, color and grain variation are an inherent component of the finished furniture product. These variations reflect the natural beauty of real wood and do not detract from the quality of the furniture.
Q: Can SLH produce a custom finish?
A: Yes! For your convenience we do have a library of standard finishes which can be viewed on our Finishes page, but we also have the capabilities to do custom finishes to suite your needs. Our custom capabilities are vast including finishes on wood, metal, glass, mirror, and many more materials.
Q: Is it normal to have a difference in grain between pieces of furniture?
A: Yes, color and grain variations will occur in the finish due to wood veneer being a natural material. Stone tops are also organic and can vary slightly between pieces.
Q: How long does it take to receive sample items and production pieces?
A: Samples can typically ship within 4-6 weeks from receipt of approvals and production orders can typically ship within 12 weeks from receipt of approvals. Shipping times do vary based on shipping origination and arrival points.